Terms of Service
Effective Date: September 10, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, and services provided by Runway Sync, LLC (“RunwaySync,” “we,” “us,” or “our”).
These Terms apply to runwaysync.com, RunwaySync web and mobile applications, free and paid RunwaySync services, and other products or services that link to or reference these Terms (collectively, the “Services”).
By accessing or using the Services, creating an account, or otherwise indicating your acceptance of these Terms, you agree to be bound by them.
If you use the Services on behalf of a company, FBO, airport, governmental entity, or other organization, you represent that you have authority to act on behalf of that organization. In that case, “you” and “your” include that organization where applicable.
If you do not agree to these Terms, do not use the Services.
1. RunwaySync Services
RunwaySync provides software and related services designed to support FBO, airport, fueling, ramp, compliance, and other aviation operational workflows.
Available features, functionality, storage, record-retention periods, limits, and services may vary according to the applicable product, subscription plan, free offering, trial, customer agreement, or configuration.
We may add, modify, improve, or discontinue features from time to time in accordance with these Terms.
2. Accounts and Authorized Users
Certain Services require an account.
You agree to provide accurate and current information when creating or maintaining an account and to keep account information reasonably up to date.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account except to the extent caused by RunwaySync.
You must promptly notify us if you become aware of unauthorized access to or use of your account.
Organizations using RunwaySync may authorize employees, contractors, or other individuals to use the Services on their behalf. The organization is responsible for managing its authorized users and their access to the Services.
Users may access the Services only as authorized by the applicable RunwaySync customer and in accordance with these Terms.
3. Free Services and Trials
RunwaySync may offer free services, free subscription tiers, trials, demonstrations, or promotional access.
The features, duration, retention periods, and limitations applicable to a free service or trial may differ from those applicable to a paid subscription.
We may modify or discontinue free services or promotional offerings, subject to applicable law and any commitments expressly made to you.
A free trial does not result in charges unless you separately agree to a paid subscription or otherwise authorize payment.
4. Paid Subscriptions, Renewal, Billing, and Taxes
Certain Services require payment.
Pricing, subscription periods, billing frequency, included features, renewal terms, and other applicable commercial terms will be presented when you purchase a subscription or may be set forth in an order form, proposal, or other written agreement between you and RunwaySync.
Payments may be processed through Stripe or another payment processor identified to you.
You authorize the applicable payment processor to process charges that you have agreed to pay.
RunwaySync does not store complete payment-card numbers.
If a subscription is offered on an automatically renewing basis, the applicable purchase flow, order form, or subscription offer will disclose the billing period, recurring charge, renewal terms, and available cancellation method.
By purchasing an automatically renewing subscription, you authorize recurring charges according to those disclosed terms until the subscription is canceled.
Cancellation stops future renewals and does not ordinarily result in a refund of amounts already paid unless otherwise stated in an applicable agreement or required by law.
Unless otherwise stated in an applicable order form, subscription offer, or other agreement, fees already paid are non-refundable except where required by applicable law.
Fees do not include applicable sales, use, excise, or similar taxes unless expressly stated otherwise. You are responsible for taxes associated with your purchase or use of the Services, other than taxes imposed on RunwaySync's income.
If there is a conflict between these Terms and a separately executed written agreement between you and RunwaySync, the separately executed agreement will control to the extent of the conflict.
5. License to Use the Services
Subject to your compliance with these Terms and payment of applicable fees, RunwaySync grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the period in which you are authorized to use them.
For downloadable or installed RunwaySync applications, this right includes a limited license to install and use the application on devices that you own, control, or are otherwise authorized to use.
The Services are licensed or made available for use and are not sold to you.
Except where applicable law does not permit the restriction, you may not:
copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Services except as expressly permitted by RunwaySync;
reverse engineer, decompile, disassemble, or attempt to derive source code from the Services;
access the Services for the purpose of developing or assisting in the development of a competing product or service;
bypass or interfere with authentication, security, access-control, usage, or technical restrictions;
remove proprietary notices from the Services;
use automated means to access the Services in a manner that materially burdens or disrupts them; or
permit another person to use the Services in violation of these Terms.
Nothing in these Terms transfers ownership of the Services or RunwaySync intellectual property to you.
6. Customer Data and Ownership
As between RunwaySync and its customers, customers retain their ownership rights in the information, records, content, and other data they or their authorized users submit to the Services (“Customer Data”).
These Terms do not transfer ownership of Customer Data to RunwaySync.
You grant RunwaySync a limited right to host, copy, transmit, process, display, back up, and otherwise use Customer Data as reasonably necessary to:
provide the Services;
perform functions requested by you or your authorized users;
maintain, secure, troubleshoot, and support the Services;
comply with applicable law and valid legal obligations; and
exercise other rights expressly provided in these Terms or an applicable customer agreement.
You represent that you have the rights and permissions necessary to submit Customer Data to the Services and to authorize RunwaySync to process it as described in these Terms and our Privacy Policy.
RunwaySync will not disclose non-public Customer Data except:
as reasonably necessary to provide, secure, maintain, or support the Services;
to service providers acting on our behalf and subject to applicable confidentiality and data-protection obligations;
as directed or authorized by you;
in connection with a permitted merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or
as required by applicable law or valid legal process.
RunwaySync will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, loss, or disclosure.
Our handling of personal information is further described in our Privacy Policy.
7. Aggregated and De-Identified Information
RunwaySync may create and use aggregated or de-identified information derived from operation of the Services where that information cannot reasonably be used to identify an individual customer or person.
We may use such aggregated or de-identified information for legitimate business purposes, including analytics, benchmarking, product development, service improvement, research, and development or evaluation of automated or artificial-intelligence-assisted features.
RunwaySync does not use identifiable Customer Data or customer-submitted content to train general-purpose artificial-intelligence or machine-learning models unless the applicable customer has expressly agreed to or directed that use.
RunwaySync may process Customer Data using automated or AI-assisted technologies when necessary to provide features or services requested or enabled by the customer.
We do not permit third-party artificial-intelligence providers to use identifiable Customer Data to train their general-purpose models for their own independent purposes.
Additional information about these practices is provided in our Privacy Policy.
8. Customer Responsibilities
You are responsible for your use of the Services and for determining whether the Services are appropriate for your organization's operational, regulatory, contractual, and compliance requirements.
RunwaySync may assist customers in recording, organizing, monitoring, and managing operational or compliance information, but customers remain responsible for:
establishing their own policies and procedures;
determining which inspections, checks, records, or actions are required;
ensuring information entered into RunwaySync is complete and accurate;
training and supervising their personnel;
complying with applicable laws, regulations, standards, agreements, and industry requirements; and
making operational and safety decisions.
RunwaySync does not act as an airport operator, FBO operator, fuel supplier, inspector, regulator, or aviation safety authority.
Use of RunwaySync does not, by itself, establish compliance with any law, regulation, industry standard, fuel-quality standard, contractual obligation, or inspection requirement.
9. Acceptable Use
You may not use the Services:
for unlawful, fraudulent, deceptive, or abusive activity;
to violate another person's intellectual property, privacy, confidentiality, or other legal rights;
to transmit malware or other malicious software;
to gain unauthorized access to systems, accounts, or information;
to materially interfere with or disrupt the Services;
to attempt to circumvent security or access restrictions;
to use the Services in a manner that could reasonably threaten the safety, integrity, or availability of the Services or other users; or
in any manner prohibited by applicable law.
We may investigate suspected violations and may restrict or suspend access where reasonably necessary to protect the Services, customers, users, or others.
10. Communications
By providing contact information to RunwaySync, you authorize us to send communications reasonably necessary to administer your account, provide the Services, respond to requests, provide customer support, communicate security or operational information, and conduct transactions you initiate.
If you request information, a demonstration, a brochure, or similar assistance, we may contact you regarding that request and reasonably follow up about relevant RunwaySync products or services.
Enrollment in recurring promotional email or text-message programs may require separate consent as described at the point of enrollment and in our Privacy Policy.
11. RunwaySync Text Messaging Terms
RunwaySync may offer text-message programs under the RunwaySync name.
Depending on the program you choose to participate in, messages may include service information, account or operational notifications, product information, educational content, event information, updates, or promotional communications.
Where consent is required, you will receive recurring promotional messages only after providing the applicable consent.
Consent to receive messages from one RunwaySync messaging program does not constitute consent to receive messages from a separate promotional messaging program.
Message frequency varies.
Message and data rates may apply.
Consent to receive promotional text messages is not a condition of purchasing or using RunwaySync.
To stop receiving messages from a recurring RunwaySync messaging program, reply STOP.
After processing your opt-out request, you may receive a confirmation that you have been unsubscribed.
If you later wish to receive those messages again, you may opt in again through an available enrollment method.
For assistance, reply HELP or contact RunwaySync at support@runwaysync.com.
Wireless carriers are not liable for delayed or undelivered messages.
Your wireless provider's messaging and data terms may apply.
Information concerning our collection, use, and protection of mobile telephone numbers and messaging consent is available in the RunwaySync Privacy Policy at:
runwaysync.com/legal/privacy
12. Third-Party Services
The Services may rely on, integrate with, or provide links to products and services operated by third parties.
Those third-party products and services may be governed by separate terms and privacy policies.
RunwaySync is not responsible for third-party products or services that are outside our control.
Your use of a third-party service may require you to maintain an account with that provider or agree to that provider's terms.
13. Mobile Application Stores
If you obtain a RunwaySync application through a third-party application marketplace, your use of that application may also be subject to the marketplace's applicable terms, rules, and license agreements.
For applications distributed through Apple's App Store, Apple's applicable Standard End User License Agreement applies unless RunwaySync provides a custom End User License Agreement through Apple.
For applications distributed through Google Play, applicable Google Play terms also govern your acquisition and use of the application.
To the extent required by an application marketplace's terms, those marketplace terms control with respect to your relationship with that marketplace.
14. RunwaySync Intellectual Property
RunwaySync and its licensors retain all right, title, and interest in and to the Services, including:
software and source code;
product designs;
interfaces;
workflows;
documentation;
graphics;
logos;
trademarks;
service marks;
content created by RunwaySync; and
other intellectual property associated with the Services.
Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication or otherwise.
15. Feedback
If you voluntarily provide ideas, suggestions, recommendations, or other feedback regarding RunwaySync, you grant RunwaySync permission to use that feedback without restriction or obligation to you.
This section does not transfer ownership of Customer Data to RunwaySync.
16. Service Availability and Changes
We work to maintain reliable and available Services, but we do not guarantee that the Services will always be available, uninterrupted, error-free, or free from delays.
Maintenance, technical failures, third-party services, network conditions, emergencies, security events, or other circumstances may cause temporary interruptions.
We may modify the Services as our products evolve.
If we make a change that materially reduces functionality included in a paid subscription, any rights or remedies will be determined by the applicable subscription terms, customer agreement, and applicable law.
17. Suspension and Termination
You may stop using the Services at any time.
Cancellation or termination of a paid subscription is governed by the applicable subscription terms, order form, or customer agreement.
We may suspend or terminate access to the Services if:
you materially violate these Terms;
required fees remain unpaid after applicable notice or cure periods;
your use creates a material security or legal risk;
suspension is reasonably necessary to protect the Services or other users; or
we are required to do so by law.
Where reasonable under the circumstances, we will attempt to provide notice before suspending or terminating a paid customer's access.
Upon termination, your license to use the Services ends.
Rights and obligations that by their nature should survive termination, including provisions concerning intellectual property, Customer Data, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution, will survive termination.
18. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
RUNWAYSYNC DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
RUNWAYSYNC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY PARTICULAR OPERATIONAL, SAFETY, REGULATORY, OR COMPLIANCE PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNWAYSYNC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNWAYSYNC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO RUNWAYSYNC FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
IF YOU HAVE NOT PAID RUNWAYSYNC FOR THE APPLICABLE SERVICES, RUNWAYSYNC'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
These limitations apply regardless of the legal theory on which a claim is based.
Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited under applicable law.
20. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless RunwaySync and its owners, officers, employees, contractors, and affiliates from third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising from:
your unlawful use of the Services;
Customer Data you submit without sufficient rights or authorization;
your material violation of these Terms; or
your violation of another person's rights.
Your indemnification obligations do not apply to the extent a claim results from RunwaySync's own negligence, willful misconduct, or material breach of these Terms.
21. Government Entities
If you are a United States federal, state, or local governmental entity, provisions of these Terms concerning indemnification, governing law, venue, liability, or other contractual obligations apply only to the extent permitted by applicable law.
Any mandatory statutory or constitutional requirements applicable to that governmental entity will control to the extent they conflict with these Terms.
Nothing in this section waives any immunity, defense, limitation of liability, or other legal protection available to either party under applicable law.
22. Force Majeure
RunwaySync will not be liable for delay or failure in performance resulting from circumstances beyond its reasonable control, including:
natural disasters or severe weather;
fire, flood, or other casualty;
acts of government;
war, terrorism, civil unrest, or similar events;
labor disputes;
widespread internet or telecommunications failures;
utility failures;
failures of third-party infrastructure or service providers;
cyberattacks or security incidents not caused by RunwaySync's failure to use reasonable safeguards; or
other events beyond RunwaySync's reasonable control.