Runway Sync, LLC (“RunwaySync,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use RunwaySync products and services, communicate with us, request information or a demonstration, or otherwise interact with RunwaySync.

This Privacy Policy applies to:

• the RunwaySync website, including runwaysync.com;

• RunwaySync web and mobile applications;

• RunwaySync account registration and free trials;

• contact, demonstration, and information-request forms;

• lead forms offered through LinkedIn or other marketing platforms;

• sales, support, and other communications with RunwaySync; and

• other RunwaySync services that link to this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with RunwaySync.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• your name;

• work or personal email address;

• telephone number;

• company, FBO, airport, or other organization name;

• job title, role, or responsibilities;

• account credentials and authentication information;

• information you provide when requesting information, scheduling a demonstration, starting a trial, or creating an account;

• communications with our sales, support, or other teams;

• preferences regarding marketing communications; and

• other information you choose to provide.

If a telephone number is requested on a marketing or information-request form, providing it may be optional unless otherwise indicated. Providing a telephone number does not, by itself, enroll you in recurring promotional text messages.

Customer Operational Data

When customers use RunwaySync, they may submit information relating to their operations. This may include information concerning:

• employees and RunwaySync users;

• pilots and customers;

• aircraft;

• fueling transactions;

• fuel inventory;

• service requests and orders;

• compliance inspections and records;

• equipment and facilities;

• invoices, transaction references, or related operational records; and

• other FBO or airport operational information.

We refer to this information as “Customer Operational Data.”

Our business customers determine what Customer Operational Data they choose to submit to RunwaySync and the business purposes for which they collect and use that information. RunwaySync processes Customer Operational Data as necessary to provide, secure, maintain, support, and improve the services in accordance with our agreements and this Privacy Policy.

If your personal information was submitted to RunwaySync by an FBO, airport, employer, or other RunwaySync customer, that organization may be responsible for determining how and why your information is collected and used. In those circumstances, certain privacy requests may need to be directed to that organization.

Payment Information

Payments for RunwaySync services are processed by Stripe or another payment processor identified to you.

RunwaySync does not store full payment-card numbers.

Our payment processor may provide us with information related to a payment or subscription, such as:

• billing contact information;

• payment status;

• subscription information;

• transaction identifiers; and

• limited payment-method information, such as card brand or the last four digits of a payment card.

Information Collected Automatically

When you use our website or services, our systems and service providers may automatically process certain technical and usage information, such as:

• Internet Protocol (IP) address;

• browser type;

• operating system;

• device type;

• dates and times of access;

• pages or features accessed;

• referring pages or sources;

• application activity;

• server, security, and diagnostic logs;

• error and performance information; and

• other technical information reasonably necessary to operate, secure, diagnose, and improve our services.

Not all of this information is necessarily retained by RunwaySync or associated with an identifiable individual.

Our public website uses Framer's built-in analytics to understand aggregate website traffic and usage. Framer Analytics is designed to operate without analytics cookies or persistent identifiers and provides anonymized website-usage information.

We also use Google Search Console to understand how our website appears and performs in Google Search.

Information From Other Sources

We may receive information about you from third parties when you choose to interact with RunwaySync through those services.

For example, if you submit a RunwaySync Lead Gen Form through LinkedIn, we receive the information you choose to submit through that form.

We may also receive information from providers involved in payments, communications, scheduling, authentication, website services, or other aspects of our business.

2. How We Use Information

We may use information we collect to:

• provide, operate, maintain, and improve RunwaySync;

• create and manage user accounts;

• provide fueling, service, operational, compliance, and related functionality;

• process transactions and administer subscriptions;

• provide customer support;

• respond to questions and requests;

• provide information, demonstrations, brochures, resources, or trials that you request;

• follow up regarding an inquiry or your expressed interest in RunwaySync;

• send administrative, security, transactional, and service-related communications;

• send product announcements, educational content, newsletters, promotions, or other marketing communications when you have chosen to receive them or when otherwise permitted by applicable law;

• send text-message communications when you have provided any consent required for those communications;

• analyze website, product, and feature usage;

• develop and improve RunwaySync products and services;

• troubleshoot errors and technical issues;

• monitor and improve reliability, security, and performance;

• detect, investigate, and prevent fraud, misuse, security incidents, and other harmful activity;

• comply with legal obligations and enforce our agreements;

• establish, exercise, or defend legal claims; and

• carry out other purposes disclosed to you when information is collected or for which you provide consent.

3. Product Improvement, Aggregated Data, and AI-Assisted Features

RunwaySync may use service-usage information, system telemetry, feedback, and aggregated or de-identified information to analyze, develop, test, maintain, secure, and improve our products and services.

These activities may include research, analytics, benchmarking, feature development, and the development or evaluation of automated, machine-learning, or artificial-intelligence-assisted features.

When we aggregate or de-identify information, we take reasonable measures intended to prevent the information from being associated with an identifiable individual or customer, and we may use such information for legitimate business and product-development purposes.

RunwaySync does not use identifiable Customer Operational Data or customer-submitted content to train general-purpose artificial-intelligence or machine-learning models unless the applicable customer has expressly agreed to or directed that use.

RunwaySync may process Customer Operational Data using automated or AI-assisted technologies when necessary to provide features or services requested or enabled by the customer.

We do not permit third-party artificial-intelligence providers to use identifiable Customer Operational Data to train their general-purpose models for their own independent purposes.

4. Sales Follow-Up and Marketing Communications

If you request information, a demonstration, a brochure, a trial, or other assistance, we may use the contact information you provide to respond to that request and reasonably follow up with you regarding your inquiry and relevant RunwaySync products or services.

Submitting an inquiry does not automatically enroll you in recurring automated marketing campaigns where we have represented that separate consent will be obtained.

Where applicable, we will ask separately before enrolling you in ongoing promotional email or promotional text-message communications.

If you choose to receive marketing emails, you may unsubscribe at any time by using the unsubscribe mechanism included in the message or by contacting us.

If you choose to receive promotional text messages, you may withdraw your consent using the opt-out instructions provided in those messages or by contacting us.

Opting out of marketing communications does not prevent us from sending communications that are reasonably necessary to:

• provide a service you use;

• administer or secure your account;

• complete a transaction;

• provide customer support; or

• respond to a request you initiated.

5. Text Messaging Privacy

If you provide RunwaySync with a mobile telephone number, we may use that number for purposes disclosed to you when it is collected, including responding to requests or providing communications associated with RunwaySync services.

Mobile telephone numbers and text-message opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile telephone numbers and related opt-in information to service providers, such as communications providers, only as reasonably necessary for them to provide messaging or related services on our behalf.

If you opt in to recurring promotional RunwaySync text messages:

• message frequency may vary;

• message and data rates may apply;

• consent is not a condition of purchasing or using RunwaySync;

• you may reply STOP to opt out; and

• you may reply HELP for assistance where supported.

Withdrawal of consent to receive promotional text messages does not affect service-related communications that may otherwise be permitted by law.

6. How We Disclose Information

We may disclose information to service providers and other organizations that help us operate RunwaySync and our business.

These providers may include providers of:

• cloud infrastructure and hosting, such as Amazon Web Services;

• website hosting, forms, and analytics, such as Framer;

• business email and productivity services, such as Google Workspace;

• telephone and text-message communications, such as Twilio;

• payment processing, such as Stripe;

• internal communications and operational notifications, such as Slack;

• security, monitoring, diagnostics, and technical services;

• professional services, such as legal, accounting, insurance, and consulting services; and

• other services reasonably necessary to operate, support, secure, and improve RunwaySync.

These providers may process information on our behalf only as reasonably necessary to perform services for us, subject to their applicable agreements and obligations.

We may also disclose information:

• when you direct or authorize us to do so;

• to a RunwaySync customer responsible for information processed through that customer's account;

• when required by law, regulation, subpoena, court order, or other valid legal process;

• when reasonably necessary to protect the rights, safety, property, or security of RunwaySync, our customers, our users, or others;

• to investigate fraud, misuse, security incidents, or violations of our agreements; or

• in connection with a potential or completed merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.

7. We Do Not Sell Personal Information

RunwaySync does not sell or rent personal information.

We do not disclose customer personal information to third parties for their own unrelated advertising or marketing purposes.

In particular, as described above, mobile telephone numbers and text-message consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

If our practices materially change, we will update this Privacy Policy and provide any additional notice, consent, or choices required by applicable law.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, taking into account our obligations to:

• provide RunwaySync services;

• maintain business and financial records;

• comply with applicable laws;

• resolve disputes;

• enforce agreements;

• maintain security;

• prevent fraud or abuse; and

• support legitimate business operations.

Retention periods may vary depending on the type of information and how it is used.

For example:

• account information may be retained while an account is active and for a reasonable period afterward;

• sales and marketing information may be retained while we have a legitimate business need to maintain the relationship or until you request deletion or opt out, subject to information we may retain as necessary to honor that request;

• records of marketing or text-message consent may be retained as reasonably necessary to document and honor communication preferences;

• transaction and financial records may be retained as required for accounting, tax, fraud-prevention, and legal purposes;

• Customer Operational Data, including compliance information, may be retained according to the applicable RunwaySync service, subscription plan, customer agreement, or product configuration;

• security, diagnostic, and server logs may be retained for a limited period according to operational and security needs; and

• information contained in system backups may remain for a limited period after deletion from active systems.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission, storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account or information has been compromised.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information. These may include the right to:

• request access to personal information we maintain about you;

• request correction of inaccurate information;

• request deletion of certain information;

• request information regarding how your information is used or disclosed;

• withdraw consent where processing depends on your consent; and

• opt out of marketing communications.

To submit a privacy request, contact us at privacy@runwaysync.com.

We may need to verify your identity before completing certain requests.

Some information may be exempt from a request where its retention or processing is permitted or required by applicable law.

If RunwaySync processes your information on behalf of one of our business customers, we may direct your request to that customer or assist the customer in responding to the request as appropriate.

We will not discriminate against you for exercising a privacy right provided by applicable law.

11. Cookies and Similar Technologies

Our website and services may use cookies, local storage, or similar technologies when reasonably necessary to provide functionality, maintain security, authenticate users, manage sessions, or remember appropriate application state.

Our public website currently uses Framer's built-in analytics. Framer's built-in analytics are designed to operate without analytics cookies or persistent identifiers and provide anonymized website-usage information.

We also use Google Search Console to understand how our website appears and performs in Google Search.

If we introduce additional analytics, advertising, or tracking technologies in the future, we may update this Privacy Policy and provide additional notices or consent controls where required.

You may also use the controls offered by your browser or device to manage cookies and similar technologies.

12. Third-Party Websites and Services

Our website and services may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

13. Children's Privacy

RunwaySync is a business-oriented service and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information directly from a child under 13 in circumstances requiring its deletion, we will take reasonable steps to delete that information.

14. United States Operations

RunwaySync currently markets and provides its services primarily within the United States.

Information may be stored and processed in the United States and in other locations where our service providers operate, subject to applicable legal and contractual protections.

If you access RunwaySync from outside the United States, you understand that your information may be transferred to and processed in the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

If a change materially affects how we handle personal information, we may provide additional notice or obtain consent where appropriate or required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Runway Sync, LLC
900 SE 5th St, Ste 22
Bentonville, AR 72712
United States

Email: privacy@runwaysync.com